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Wichita Furniture

Services

 

Delivery & Shipping

Wichita Furniture has the largest company owned delivery fleet in the area. We have a professional staff trained to go out of their way to deliver and set up your purchase with a scheduled delivery appointment. Most deliveries of in stock merchandise are completed and set up in your home within 1-4 days of your purchase.

We offer NEXT DAY DELIVERY on mattress sets! *See stores for details.

A $99.99 delivery fee will deliver and set up your furniture in the Wichita area, whether it is one piece or a whole house full. Electronics may have additional charges associated. Please contact the sales office for these charges if applicable.

Out of town deliveries are the standard $99.99 plus $2.00 per loaded mile outside the city limits. Example: You live 50 miles outside the city limits, your delivery charge will be $99.99 + $100 = $199.99

If you're shipping address is outside the normal delivery area, a Wichita Furniture representative will contact you with other delivery options before the charge is applied to your credit card.

Wichita Furniture does deliver outside of Kansas, We will be happy to provide a quote for shipping outside of our normal delivery area. Just call us!

Small Parcel Direct Ship Products

Wichita Furniture has several small parcel products online that will ship directly to your home from the manufacturer. As your items have been picked up from the manufacturer by either UPS or Fed Ex, You will receive tracking information with an estimated delivery time.

 

What is your Satisfaction Policy?

"Furniture Satisfaction Policy" If you are not completely satisfied with your "NEW" Furniture purchase within 7 days from date of delivery or pick-up, you may re-select for a 100% exchange credit or you may return your merchandise for a 20% restocking fee of the entire sale amount. After 7 days, All Sales are Final. No refunds, exchanges or cancellations on non-stock special order merchandise. No exceptions! All returns and/or cancellations will be subject to additional delivery/pickup fees.

"Electronics Satisfaction Policy" If you are not completely satisfied with your "NEW" Electronics purchase within 7 days from date of delivery or pick-up, you may re-select for a 100% exchange credit or you may return your merchandise for a 20% restocking fee of the entire sale amount. After 7 days, All Sales are Final. Receipt Returns: To receive full credit, all returned merchandise must accompany the original sales receipt and must be in the in the factory sealed box complete with accessories and instructions. Merchandise not meeting these requirements may NOT be accepted for return. No receipt Returns: Item(s) returned without a receipt within the 7 days may be accepted for an " In-Store-Credit" ONLY. Wichita Furniture reserves the right to deny any "NO RECEIPT" returns. No refunds, exchanges or cancellations on non-stock special order merchandise. No exceptions! All returns and/or cancellations will be subject to additional delivery/pickup fees.

 

What are your Warranties and Service Policies?

We Care - If you have a warranty issue or concern, please call our customer service department at: (316) 712-2211 Monday - Saturday 10am-7pm, or contact us by email at: service@wichitafurniture.com

    • All manufacturers' warranties will be fully covered according to the manufacturer's policies.
    • We warrant all "NEW" Furniture and "NEW" Electronics that we sell to be free from manufacturing defects for a period of (1) one year from the date of purchase. This excludes all items sold "AS IS", "CLOSEOUT", "USED" or "CLEARANCE".
    • During this period, we will at our option, repair or replace any item containing a manufacturing defect. This warranty applies only to the original buyer and the original delivery address, and to merchandise that has received normal use and proper care. We reserve the right to inspect the merchandise at your home and if possible, to make repairs there. Upholstery fabric or leather is not warranted, except to be in proper condition upon delivery.
  • Our in home warranty service applies to all merchandise originally delivered by Wichita Furniture, in the Wichita area only. Customer is responsible for all transportation costs for warranty work on merchandise that was delivered out of the Wichita area or picked up at Wichita Furniture or our distribution centers by customer.

Warranties are per the manufacturers specifications.

 

Return Policy Info:

Furniture Return Policy: If for any reason you are not completely satisfied with your "NEW" furniture purchase within 7 days from the date of delivery or pick-up, you may re-select for a 100% exchange credit or you may return your merchandise for a 20% restocking fee off the sale amount. AFTER 7 DAYS ALL SALES ARE FINAL. No refunds, exchanges or cancellations on non-stock special order merchandise! No exceptions! All returns and/or cancellations will be subject to additional delivery/pick-up fees.

Receipt Returns: To receive full credit, all returned merchandise must accompany the original sales receipt and must be in the same condition as when purchased (New and Unused) complete with accessories and instructions and original packaging. Merchandise not meeting these requirements may NOT be accepted for return, and/or will be assessed a 20% restocking charge.

No receipt Returns: Item(s) returned without a receipt within the 7 days may be accepted for an "In-Store-Credit" ONLY. Wichita Furniture reserves the right to deny any "NO RECEIPT" returns.

Electronics Return Policy: All T.V. and electronics have a 7 day return policy. After 7 days, "ALL SALES ARE FINAL".

Receipt Returns: To receive full credit, all returned merchandise must accompany the original sales receipt and must be in the same condition as when purchased in the factory sealed box complete with accessories and instructions. Merchandise not meeting these requirements may NOT be accepted for return, and/or will be assessed a 20% restocking charge.

No receipt Returns: Item(s) returned without a receipt within the 7 days may be accepted for an "In-Store-Credit" ONLY. Wichita Furniture reserves the right to deny any "NO RECEIPT" returns.

All "CLOSEOUT" / "AS IS" / "USED" and "CLEARANCE" furniture and electronics are sold "AS IS" with NO warranty whatsoever. All sales are Final. No refunds, Exchanges Returns or cancellations.

 

What are your Special Order Policies?

Special Orders

  • Internet Special Order purchases must be paid in full for us to order from the manufacturer. Once the products are ordered from the manufacturer, the special ordered product(s) can not be altered.
  • No refunds, exchanges or cancellations on non-stocked special order merchandise. No exceptions! Normal stocked special order merchandise is subject to the "Satisfaction Policy"
  • All quotes on manufacturer's ship times are estimated. We assume no responsibility for shipping delays from manufacturers.

 

Love Your Mattress Guarantee

"You're Gonna Love Your Mattress Guarantee"℠

We understand that sleep is more than just a mattress. Pillows and mattress protectors are a VERY important part of the sleep experience! If you aren't completely satisfied and comfortable on your new mattress, you have 12 or 18 months (depending on which plan you choose) to exchange it. No questions asked and no fees involved!* 

"12 - Month Love Your Mattress Guarantee"℠ 

The purchase of a mattress protector and two performance pillows is required for your 12 Month Love Your Mattress Guarantee. In order to exchange, the mattress must not be soiled, stained or ripped. Limit one Love Your Mattress Guarantee exchange per original purchaser. 

"18 - Month Love Your Mattress Guarantee"℠

The purchase of a Bedgear Dri-Tech 5.1 Mattress Pad and two advance-performance pillows is required for your 18 Month Love your Mattress Guarantee. In order to exchange the mattress must not be soiled, stained or ripped. Limit one Love Your Mattress Guarantee exchange per original purchaser. 

Product Exchange Guarantee: 

Return your mattress and exchange it for one of equal or greater value that fits your comfort! (No refunds or store credit on lesser value selections). Select one of greater value and simply pay the difference. It's that simple! This offer is extended to the original purchaser only. Your new mattress will take time to adjust to your body. You must sleep on your new mattress for a minimum of 30 nights before a mattress exchange can take place. Exchanges are for same size mattress only and do not apply to pillows or protectors. Foundations and power bases not included in exchange. 

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